Customer Support & FAQ
Q: Where is your store located, and do you have in-store pickup?
A: We are located in Toronto, Ontario. Yes, we offer in-store pickup for all online orders. Our full address will be provided at checkout and in your order confirmation email.
Q: What are your shipping options and delivery times within Canada?
A: We offer standard and expedited shipping across Canada. Orders within Toronto typically arrive in 1-3 business days. For other provinces, please allow 3-7 business days. Exact shipping costs and times will be calculated at checkout.
Q: What is your return and exchange policy?
A: We gladly accept returns and exchanges within 14 days of purchase for items in new, unused condition with all original packaging and accessories, and a valid proof of purchase (receipt). Please contact our team to initiate a return and receive instructions.
Please note: For health, safety, and customization reasons, the following items are final sale and cannot be returned or exchanged:
- Customized or personalized items (e.g., engraved accessories, gift baskets).
- Opened software, digital downloads, or gift cards.
- Products related to personal hygiene (e.g., opened in-ear headphones).
- Any edible or perishable goods.
We recommend confirming the eligibility of special-order items at the time of purchase.
Q: Are the chargers and cables you sell certified and safe?
A: Absolutely! We prioritize safety and quality. We stock accessories from reputable brands and ensure all power-related products (chargers, power banks, cables) meet Canadian safety standards and have proper certifications (like MFi for Apple, or CE/UL listings).
Q: Do you offer gift wrapping or gift cards?
A: Yes! We offer complimentary gift wrapping for in-store purchases in our Toronto store—perfect for any occasion!
Q: Can you help me set up or install my new accessory?
A: Of course! Our in-store staff is happy to provide basic setup help for items like smartwatches, screen protectors (if purchased from us), and other accessories during your visit.
Q: My device is not charging properly. Can you diagnose the issue?
A: We can often perform a basic diagnostic check in-store to see if the issue is with your cable, charger, or device port. We can then recommend the right replacement accessory or suggest a repair specialist if needed.
Q: Do you price match with other local or online retailers?
A: We strive to offer competitive prices. We do consider price matches for identical, in-stock items from authorized Canadian retailers. Please contact us with the details at the time of purchase for review.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, MasterCard, American Express), Interac e-Transfer, and cash in-store. Online, we accept credit/debit cards and PayPal.
Q: How can I stay updated on new products and promotions?
A: The best way is to sign up for our newsletter on our website and follow us on social media (Instagram, Facebook). We regularly post about new arrivals, exclusive deals, and in-store events in Toronto!
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